Contact Support

Email

support@peaked.pro

This is the address for everything: account problems, billing questions, bug reports, privacy and data requests, and account deletion. It is monitored every business day.

Response times

We aim to reply to every email within 24–48 hours. Requests sent over a weekend or a public holiday may take until the next business day.

Some requests take longer to resolve than to acknowledge — a data request or a deletion request made by email is completed within 30 days, as set out in our Privacy Policy. We will tell you when we have received it rather than leaving you waiting.

What to include

You will get a faster answer if your first email includes:

• the email address on your Peaked account;
• whether you use Peaked as a coach or an athlete;
• where it happened — the website, the iPhone app, or the Android app;
• what you expected to happen and what happened instead;
• a screenshot, if something looked wrong.

Please do not send passwords. We will never ask you for one.

Where to send what

Some questions reach a good answer faster somewhere other than our inbox.

• Your training, nutrition or check-ins — message your coach in the app. Peaked is the platform your coach uses; we cannot advise on the programme they built for you, and we do not read your coaching data to answer support questions.
• What you pay your coach, or a refund for coaching — ask your coach. Coaching payments go to your coach on their own Stripe account and they set their own prices and refund policy. You can view or cancel a coaching subscription from the billing area of your account.
• Your Peaked subscription as a coach — manage plans, invoices and cancellation from Settings on the Peaked web dashboard, or email us.
• A forgotten password — use Forgot password on the login screen. Email us if the reset link does not arrive.
• Deleting your account — you can do it yourself in Settings; see Delete Account. Email us only if you cannot sign in.
• A privacy or data request — email us; see Your rights.
• A security problem — email us with Security in the subject line and we will prioritise it. Please tell us privately rather than posting it publicly.

Phone

We do not offer phone support. Email is the only support channel, so that every request is written down, tracked and answered by someone who can see the full history. There is no Peaked support phone number — if someone calls claiming to be from Peaked and asks for your password or payment details, it is not us.

Legal and privacy

Peaked is operated by Peaked LLC, Florida, United States. See our Privacy Policy for how we handle your data, Terms & Conditions for the agreement covering your account, and Delete Account for deletion.