Terms & Conditions

Your account

You must be at least 18 to open an account, or 13 or older with a parent or guardian’s involvement and consent. You agree to give accurate registration details and to keep them current.

You are responsible for your account and for keeping your password confidential. Do not share your login. Tell us at support@peaked.pro promptly if you believe someone else has accessed your account.

If you are a coach, you are responsible for what the assistant coaches on your team do with the access you grant them.

Acceptable use

You agree not to:

• use Peaked for anything unlawful, or to harass, threaten or abuse anyone;
• upload content you do not have the right to share, or that infringes someone else’s intellectual property;
• upload another person’s personal or health information without their knowledge and consent — coaches, this includes the client and lead records you bring onto the platform;
• attempt to access accounts, data or areas of the platform that are not yours, or probe, scan or test the security of the service;
• scrape or bulk-extract data, resell or sublicense access, or use Peaked to build a competing product;
• upload malware, or interfere with the operation of the service or the experience of other users;
• impersonate anyone, or misrepresent your qualifications or affiliation with a person or organisation.

We may suspend or terminate an account that breaches these rules, and where a breach puts someone at risk we may act immediately.

The coaching relationship

Peaked is a platform, not a coach. When an athlete works with a coach on Peaked, the coaching agreement is between that athlete and that coach. We provide the software they use; we do not employ coaches, we do not supervise, endorse, verify or certify them, and we are not a party to their agreement with you.

Coaches are solely responsible for the advice, programming and services they provide, for holding any qualifications, licences or insurance their jurisdiction requires, and for the terms, pricing and refunds of their own coaching services.

Disputes about coaching services, results, conduct or refunds are between the athlete and the coach. You are welcome to tell us about a coach who is breaching these terms, and we will act on the platform side, but we cannot arbitrate a coaching relationship.

Health and safety

Peaked is not a medical provider and nothing on the platform is medical advice. Training programmes, nutrition plans, supplement or substance protocols, and any other content recorded on Peaked — whether created by a coach or generated by the platform — are not a substitute for advice from a qualified physician or registered dietitian.

Consult a doctor before beginning any training or nutrition programme, particularly if you have a medical condition, are pregnant, or are taking medication. Stop and seek medical attention if you feel unwell. You use Peaked, and follow any programme recorded on it, at your own risk.

Nutrition data is supplied by a third-party food database and may be incomplete or inaccurate; treat it as an estimate.

Subscriptions and billing (coaches)

Coaches subscribe to Peaked. Plans are tiered by the number of active clients on your roster, starting with a free tier that supports a single active client. Current plans and prices are shown in your account on the Peaked web dashboard.

• Billing. Paid plans bill immediately when you start them and renew automatically each month until you cancel. There is no free trial on paid tiers.
• Changing plans. You can move between tiers as your roster grows or shrinks. Your plan must cover your active client count; if you exceed it, you will be asked to upgrade before adding more active clients.
• Cancelling. You can cancel at any time. Your subscription stays active until the end of the period you have already paid for, and is not renewed after that.
• Refunds. Payments are non-refundable, including for partial months and for periods where you did not use the service. Cancelling stops future charges; it does not refund past ones. Nothing here limits a refund right you have under the law that applies to you.
• Failed payments. If a payment fails we may retry it and may suspend access to paid features until it succeeds.
• Price changes. We may change subscription prices. We will give you at least 30 days’ notice by email before a change affects you, and you may cancel before it takes effect.

If you subscribed through the Apple App Store or Google Play, that store manages your billing and cancellation and its own terms and refund rules apply. Cancel there, not here — deleting your Peaked account does not cancel a store-managed subscription.

Payments between athletes and coaches

An athlete’s payments for coaching go to their coach, not to Peaked. Those payments are processed by Stripe on the coach’s own connected Stripe account, under Stripe’s terms. Peaked takes no fee or commission from them — our revenue is the coach subscription only.

Because of that, the coach sets their own prices, billing schedule and refund policy, and is responsible for their own tax obligations. Athletes can view and cancel a coaching subscription through the billing portal in their account. If you need a refund for coaching, ask your coach.

Card and bank details are handled by Stripe and are never stored on Peaked’s servers.

Your content

You own what you create. Training plans, meal plans, forms, templates, documents, videos, messages and any other material you upload or build on Peaked remain yours. We claim no ownership of it.

You grant Peaked a non-exclusive, worldwide, royalty-free licence to host, store, copy, process and display your content only so far as is needed to operate the service for you — for example, to store a training plan and show it to the athlete you assigned it to, to back it up, and to deliver it to your devices. This licence exists to run the platform and for no other purpose; it ends when you delete the content or your account, apart from the retention described in our Privacy Policy and any copies in routine backups.

You are responsible for having the rights to the content you upload, and for making sure it does not infringe anyone else’s rights. We may remove content that breaches these terms or the law.

Our intellectual property

The Peaked platform itself — the software, design, interface, branding, name and logo — belongs to Peaked LLC and is protected by intellectual property law. Your subscription gives you a limited, non-transferable right to use the service; it does not transfer any ownership in it.

You may not copy, modify, reverse-engineer, decompile or create derivative works from the platform, remove any proprietary notice, or use the Peaked name or logo without our written permission.

Third-party services

Peaked relies on third-party services to work — payment processing, email delivery, storage and hosting, a nutrition database, video recording, and optional integrations such as connecting a Google account. These are listed in our Privacy Policy. Your use of an optional integration is also subject to that provider’s own terms, and we are not responsible for a third-party service’s availability or conduct.

Availability and changes to the service

We work to keep Peaked available and reliable, but we do not guarantee uninterrupted service. We may need to take the platform down for maintenance, and we may add, change or remove features over time. Where a change materially reduces a feature you rely on, we will give reasonable notice.

Peaked is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be error-free, that data will always be available, or that any particular result — physical, competitive or commercial — will be achieved.

Limitation of liability

To the fullest extent permitted by law, Peaked LLC is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost business, or lost or corrupted data, arising from your use of the service.

In particular, and consistent with the sections above, we are not liable for the acts, omissions, advice or programming of any coach on the platform, for the outcome of any training or nutrition programme, for any injury or health consequence arising from following one, or for a dispute or payment between an athlete and a coach.

Where liability cannot be excluded, our total liability to you for any claim relating to the service is limited to the amount you paid Peaked in the 12 months before the event giving rise to the claim.

Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you, and nothing here removes a right you have under mandatory consumer law.

Termination

You may stop using Peaked at any time and delete your account yourself — see Delete Account for how, and for exactly what deletion removes and keeps.

We may suspend or terminate an account that breaches these terms, that is used unlawfully, or where we are required to by law. Except where a breach is serious or urgent, we will try to warn you first and give you a chance to put it right.

If a coach’s account ends, their athletes keep their own accounts and data but lose access to coached features until they join another coach. If we terminate your account without cause, we will refund any prepaid, unused subscription period.

The sections on your content, our intellectual property, disclaimers, limitation of liability and termination survive the end of this agreement.

Governing law

These terms, and any dispute arising out of them or out of your use of Peaked, are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. You and Peaked agree that the state and federal courts located in Florida have jurisdiction over any such dispute.

If you are a consumer resident in a country whose law gives you the protection of your own local courts or mandatory consumer rights, nothing in this section removes those rights.

Before starting a formal dispute, please email support@peaked.pro — most issues are resolved faster that way.

Changes to these terms

We may update these terms. When we do, we will change the “last updated” date above, and for material changes we will give you notice in the app or by email before they take effect. Continuing to use Peaked after a change takes effect means you accept the updated terms; if you do not accept them, you should stop using the service and may delete your account.

Contact

Questions about these terms go to support@peaked.pro, or see Contact Support.